IT Technical Services Coach

As a member of our information technology (IT) team, you’ll apply cutting-edge resources to help Johnsonville become even more productive and efficient, reduce costs and improve our capacity and profitability. You’ll use and continually develop both your technical expertise and business acumen to maintain Johnsonville’s innovative industry leadership.

Johnsonville, LLC

IT Technical Services Coach

Position Overview:

The IT Technical Services Coach will lead a team of members integral in supporting the ongoing successful interaction with hardware and software technology.  This position will leverage the analytical, communication, and interpersonal skills to focus the team’s effort on ensuring efficiency and productivity for the membership.  As a leader within the broader IT Team in a coaching capacity, the individual must interact with IT business partners, Service Desk technicians, and other IT business leadership to translate and operationalize needs that are solved through the technology deployed.  Successs in this role means remaining budget conscientious, ensuring effective use of resources, exercising technical and management experience and thinking quickly in pressure situations, and exercising your knowledge of where to look for answers.

Responsibilities:

• Direct daily operations of team, analyzing workflow, establishing priorities, developing standards and setting deadlines
• Manage vendor relationships
• Lead and manage the asset lifecycle process
• Oversee the negotiation and procurement of hardware and services
• Lead weekly team meetings with peers in global regions
• Work in conjunction with other IT Coaches on improving the quality of support services
• Ongoing management of processes and procedures to improve the quality of services performed
• Assist in operational-level troubleshooting activity and root cause analysis
• Provide coaching & direction for team members, connecting with growth opportunities
• Manage team budget process (corporate credit card, training, travel, etc.)

Education:

• Associate’s degree in Information Systems or Computer Science preferred, or equivalent related work experience

Experience:

• 5+ years of professional work experience in information systems required, preferably in a technical support role
• Experience with coaching/leading/managing a team and reinforcing cooperative behavior
• Excellent communication and customer relation skills
• Depth of experience with ITIL and best practices
• Working knowledge of end user devices hardware – laptop, desktops, printers, VMs (Virtual Machines)
• Knowledge of Microsoft 365 Applications – Office, email, AD, Azure, Intune
• Familiarity with telecommunications, firewalls, VPN, routers and switches
• Call center knowledge and experience (call flow)
• Comfortable working in fast paced, deadline driven environment where priorities change frequently
• Experience working with outside vendors and contractors
• Experience in the creation and maintenance of technical documentation, policy, procedures and processes
• Organized, accurate and detailed, yet flexible; able to prioritize workload

Skills:

• Monitoring/Assessing performance of self, other individuals, or organizations to make improvements or take corrective action.
• Computer science concepts and a comprehensive understanding of various operating systems, networking, systems analysis procedures and techniques, computer hardware, and a variety of software applications.
• Strong Customer Service, Time Management, Documentation, and Organizational Skills.
• Proven track record as a team player.
• Coordinate multiple activities simultaneously and respond effectively to a wide range of business technology needs.
• Research and access software updates, drivers, knowledge bases, and other internet/intranet resources to aid in problem resolution.

Other:

• Willingness to work hours outside of normal hours as needed
• Ability to travel – 20%
• On-call rotation (7x24) with other team members

Location:                          Global Headquarters, Sheboygan Falls, WI

(Our office is about an hour north of Milwaukee)

Coach:                               IT Director, Infrastructure, Operations & End-User Compute

Member Status:              Full Time, Salaried

Reason for Opening:      Restructure

Benefits:                           Members have potential for a monthly bonus, 401k with a company match and profit sharing. Members also have access to terrific benefits including affordable medical, dental and vision coverage; flexible spending accounts; disability and life insurance; and fertility and adoption assistance. Johnsonville also offers competitive paid time off, including paid parental time off, as well as access to the 24/7 onsite fitness center, onsite medical clinic and tuition reimbursement! 

About our Company

Since 1945, our family-owned band of sausage-makers has invented better ways to make, eat and prepare crave-able sausage. Today, we are 3,000 Members strong. We sell our famous sausage in all 50 United States and more than 40 countries. We have a culture built on the idea that if we make developing your talents our top priority, great business results will follow naturally. We call it The Johnsonville Way. It has been our secret sauce for decades, and we hope you get to experience it for yourself!

How to Apply:  

External candidates apply at careers.johnsonville.com   

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

We value the diversity of our workforce and we embrace the principles of Equal Opportunity Employment. M/F/Vet/Disability

Johnsonville values the service Veterans and their family members have given to our country.  We support the hiring of returning service members and military spouses.