IT Service Desk Analyst (2nd Shift)

As a member of our information technology (IT) team, you’ll apply cutting-edge resources to help Johnsonville become even more productive and efficient, reduce costs and improve our capacity and profitability. You’ll use and continually develop both your technical expertise and business acumen to maintain Johnsonville’s innovative industry leadership.

Johnsonville, LLC

IT Service Desk Analyst – 2nd Shift

Position Overview:

As a Service Desk Analyst, you will work as an integral member of the front-line IT End User Computing team, the IT Service Desk. You will support over 2000 internal members using technology in day-to-day manufacturing and business operations.  The IT Service Desk is the front line of our IT support team and creates the first impression to our internal and external customers.  This is a great opportunity to provide exceptional customer service while leveraging your technical knowledge and expertise, in an environment you can continually add to your skillset and grow your potential. We are looking for someone with strong communication and analytical skills as well as the ability to work effectively with customers and co-workers.  The ideal candidate should be a motivated self-starter with proven diagnostic ability. Communication and interpersonal skills are critical as well as being focused on delivering an exceptional customer experience.

Responsibilities:

• Monitor and answer phones, chat and portal tickets to provide front line technical support for all of Johnsonville’s supported technology
• Create and configure member accounts, modify permissions and install software on member devices
• Demonstrate your creative and analytical problem-solving skills to troubleshoot, diagnose and resolve technology issues for end users
• Document and log all troubleshooting steps and tests performed for knowledge article creation
• Display your strong customer service skills and positive demeanor while professionally supporting any type of technology user
• Provide support, insight and perspective on projects and initiatives both within the Service Desk team and in partnership with other teams at Johnsonville
• Strive for first-level resolution whenever possible, and 100% accurate escalation when necessary

Education:

• ITIL Foundation preferred
• MCSE (Microsoft Certified Solutions Expert), willingness to get certified

Experience:

• 1 year technical troubleshooting experience required
• Customer service or previous IT Support experience preferred

Skills and Competencies:

• Exceptional customer service and interpersonal skills, with a focus on rapport-building, listening and questioning skills.  Ability to present ideas in user-friendly language
• A strong working knowledge of various computing devices - laptops, desktops, virtual machines and mobile devices
• Knowledge and understanding of the following applications: Microsoft Windows, Apple Mac OS & iOS, Microsoft Office productivity suite, VMware Horizon View, SAP, ServiceNow
• Malware and virus detection and removal
• Working knowledge of networks, VPN support and network printer support
• Strong documentation, time management and organization skills
• Familiarity with IT Service Management best practices

Location:                            Global Headquarters, Sheboygan Falls, WI

                                             (Our office is about an hour north of Milwaukee)

Coach:                                IT Service Desk Coach

Member Status:                  Full Time, Salaried Non-Exempt

Hours:                                 2:00 pm – 11:00 pm

On Call:                               Responsibilities shared equally among team, using a weekly rotating schedule

Benefits:  Members have potential for a monthly bonus, 401k with a company match. Members also have access to terrific benefits including affordable medical, dental and vision coverage; flexible spending accounts; disability and life insurance; and fertility and adoption assistance. Johnsonville also offers competitive paid time off, including paid parental time off, as well as access to the 24/7 onsite fitness center, onsite medical clinic, and tuition reimbursement! 

About our Company

Since 1945, our family-owned band of sausage-makers has invented better ways to make, eat and prepare crave-able sausage. Today, we are 3,000 Members strong. We sell our famous sausage in all 50 United States and more than 40 countries. We have a culture built on the idea that if we make developing your talents our top priority, great business results will follow naturally. We call it The Johnsonville Way. It has been our secret sauce for decades, and we hope you get to experience it for yourself!

How to Apply:  

External candidate:  Apply on-line only at: careers.johnsonville.com

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

We value the diversity of our workforce and we embrace the principles of Equal Opportunity Employment. M/F/Vet/Disability

Johnsonville values the service Veterans and their family members have given to our country.  We support the hiring of returning service members and military spouses.