B2B Customer Service Representative II
Sheboygan Falls, WI, US
As a member of our supply chain team, you’ll ensure our customers receive noticeably better service, and assist our operations team to obtain the lowest industry cost. You will work closely with internal partners, customers and vendors to provide a seamless and hassle-free supply chain. As stated in our Guiding Principles, “We Help Our Customers Become Great,” and your contributions are vital to achieving this.
Johnsonville, LLC
B2B Customer Service Representative II
(Business to Business)
Position Overview:
Johnsonville, LLC and its Members are committed to having the highest impact on our customers’ success. Our Customer Service Team is committed to this goal and has an excellent opportunity for a detail-oriented, proactive, energetic individual, who is dedicated to exceptional customer service to join our team.
Responsibilities:
- Provide a high level of customer service and value (knowledgeable, positive and professional), acting as a company representative for internal and external customers. This includes:
- Collaborate with customers, the sales team, brokers, distribution centers and internal members on related customer service opportunities
- Oversee customer orders and shipments for accurate items, prices and delivery dates
- Regularly update internal and external customers on order status and any issues
- Execute and analyze customer related reports
- Act as the primary representative and contact for specific customer accounts
- Manage the escalation of issues within the Customer Service Team as well as facilitate cross-functional issue resolution
- Perform root cause analysis to understand drivers of order failure in support of process improvement
- Participate in and lead cross-functional teams and meetings
- Monitor processes to identify opportunities for continuous improvement
- Manage metrics and assist or lead projects related to customers
- Be responsible for understanding the complete order to cash process
- Build collaborative relationships with customers by seeking to understand customer needs while educating the customer on Johnsonville process requirements
Education:
- Bachelor’s degree achieved/in process or significant equivalent experience required
Experience:
- 3-5 years’ experience in customer service or supply chain is preferred
Skills and Competencies:
- Strong focus on customer success
- Creative problem solver and analytical, including the ability to conduct a root cause analysis
- Proficiency with Business Software (SAP preferred), and Microsoft Suite (Excel, Word, PowerPoint); basic EDI knowledge a plus
- Excellent communication skills
- Ability to develop and maintain relationships with customer accounts, brokers, and sales team
- Organized, accurate and strong attention to detail
- Ability to prioritize and manage time effectively
Date: September 6, 2024
Location: Global Sausage Headquarters, Sheboygan Falls, WI
(Our office is about an hour north of Milwaukee)
Coach: VMI and Customer Service Coach
Member Status: Full Time, Hourly – Office Technical
Hours: 8:00 AM to 5:00 PM, potential for overtime and holiday rotation
Flexible Work: Potential to work remotely 2-3 days per week
Reason for Posting: Replacement
Benefits: Members have potential for a monthly bonus, 401k with a company match and profit sharing. Members also have access to terrific benefits including affordable medical, dental and vision coverage; flexible spending accounts; disability and life insurance; and fertility and adoption assistance. Johnsonville also offers competitive paid time off, including paid parental time off, as well as access to the 24/7 onsite fitness center, onsite medical clinic and tuition reimbursement!
About our Company
Since 1945, our family-owned band of sausage-makers has invented better ways to make, eat and prepare crave-able sausage. Today, we are 3,000 Members strong. We sell our famous sausage in all 50 United States and more than 40 countries. We have a culture built on the idea that if we make developing your talents our top priority, great business results will follow naturally. We call it The Johnsonville Way. It has been our secret sauce for decades, and we hope you get to experience it for yourself!
How to Apply:
External candidate: Apply on-line only at: careers.johnsonville.com
We value the diversity of our workforce and we embrace the principles of Equal Opportunity Employment. M/F/Vet/Disability
Johnsonville values the service Veterans and their family members have given to our country. We support the hiring of returning service members and military spouses.