IT Technical Services Engineer

As a member of our information technology (IT) team, you’ll apply cutting-edge resources to help Johnsonville become even more productive and efficient, reduce costs and improve our capacity and profitability. You’ll use and continually develop both your technical expertise and business acumen to maintain Johnsonville’s innovative industry leadership.

Johnsonville, LLC

IT Technical Services Engineer

Position Overview:

The IT Technical Services Engineer is a critical component of our IT support team. This is a great opportunity to provide exceptional customer service while leveraging your technical knowledge and expertise. We are looking for someone with strong communication and analytical skills, as well as the ability to work effectively with customers and co-workers. The ideal candidate should be motivated and self-directing with excellent diagnostic ability, interpersonal and communication skills, while focusing on delivering exceptional customer service.

Responsibilities:

• Deploy, maintain, analyze, troubleshoot and repair various hardware technology and software applications used in an international manufacturing company
• Assist in establishing and improving processes and procedures
• Demonstrate your creative and analytical problem-solving skills to troubleshoot, diagnose, and resolve incidents for members
• Understand modern network topology
• Display your strong customer service skills when working with customers.  This includes consistent follow through, using appropriate communication tools and providing options and alternatives for incident resolution while maintaining a positive and professional demeanor

Education:

• Associate’s Degree in Information Systems or Computer Science required; Bachelor’s degree preferred

Experience:

• Minimum of one year of professional work experience in information systems required, preferably in a technical support role
• Demonstrated understanding of computer science concepts and a comprehensive understanding of various operating systems, networking, systems analysis procedures and techniques, computer hardware, and a variety of software applications
• Working knowledge of MS Intune, manufacturing label printing, and enterprise printing
• Proficiency in Windows, O365, MS Autopilot, iOS, MacOS, and various cloud technologies
• Working knowledge of networks, Wireless, Ethernet and VPN support
• Working knowledge of a range of diagnostic utilities from network troubleshooting to malware removal and threat remediation

Skills and Competencies:

• Exceptional customer service and interpersonal skills, with a focus on rapport-building, listening, and questioning skills. Ability to present technical ideas in user-friendly language
• Strong documentation, communication, time management and organization skills

Other Requirements:

• Willingness to work hours outside of normal shift as needed
• Ability to travel, Domestic and International
• Willingness to work in a food manufacturing environment
• On-call rotation with other team members

Location:                           Momence Packing, Momence, IL

Coach:                                IT Technical Services Coach

Member Status:               Full Time, Salaried – Non-Exempt

Travel:                                Not a ton, less than 10% of your time

Reason for Posting:         Reallocation of Existing Position

Compensation and Benefits: $60,509-$76,883/yr., plus bi-annual bonus potential, 401k with a company match, affordable medical, dental and vision coverage, disability, life insurance, paid time off, paid holidays, and tuition reimbursement. Exact compensation may vary based on skills and experience.

About our Company

Since 1945, our family-owned band of sausage-makers has invented better ways to make, eat and prepare crave-able sausage. Today, we are 3,000 Members strong. We sell our famous sausage in all 50 United States and more than 40 countries. We have a culture built on the idea that if we make developing your talents our top priority, great business results will follow naturally. We call it The Johnsonville Way. It has been our secret sauce for decades, and we hope you get to experience it for yourself!

How to Apply:  

External candidates:  Apply on-line only at:  careers.johnsonville.com

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

We value the diversity of our workforce and we embrace the principles of Equal Opportunity Employment. M/F/Vet/Disability

Johnsonville values the service Veterans and their family members have given to our country.  We support the hiring of returning service members and military spouses.